COVID-19 Pandemic Shipping Notice
Due to the current pandemic, we are unfortunately experiencing delays in shipping orders. We thank you for your patience as we work to fulfill your orders as quickly and safely as possible within the current conditions. We are doing our best to get your order to you as soon as possible – we promise it will be worth the wait! The shipping confirmation email you receive with tracking information is the best source for updates about your order.
While we are confident you will love your new Safety 1st purchase, we want to assure you that any shipping delays will not impact any returns. All returns are based on the date your order is delivered. We appreciate your patience and apologize for any inconvenience.
SHIPMENT AND DELIVERY FOR SAFETY1ST.COM ONLINE ORDERS
Unless indicated at the time of ordering
or by a follow-up notification from us, shipments will be made via a carrier that we select, or if we give you a
choice of shipping method, the carrier that you select.
If an expedited shipping method is available as a Shipping Method and you select it, an additional charge will be
assessed at the time of your order. All ship and delivery dates communicated on our website or via e-mail are
estimates only and are subject to change. We do not guarantee delivery dates, and we are not responsible for delays
by the carrier. Risk of loss and title to ordered items pass to you upon delivery to the shipping carrier. Please
inspect your shipment upon arrival, and report any shipping-related damage immediately to the carrier.
CHANGING OR CANCELING YOUR SAFETY1ST.COM ORDER
Cancellations Due to Order Processing Difficulties
Occasionally, orders or parts of an order may be cancelled for reasons that include:
- The item sold out and/or is no longer available
- Your payment information could not be verified
- The shipping address could not be verified
If your order is cancelled, you will receive an important notice regarding your order via email, which will explain
the reason for the cancellation. You will not be billed for any cancelled items.
Changing or Canceling Your Safety1st.com Order
At Safety 1st, our goal is to process and ship your order as quickly as possible, so unfortunately once your order
has been submitted, we are unable to modify or make changes to it.
If you find that you entered an order in error, please reach out to us via chat by clicking the grey icon in the
bottom right corner on www.safety1st.com Monday – Thursday 8:00 AM – 6:00 PM ET & Fridays 8:00 AM – 4:30 PM ET, or
via our online Contact
RETURNS FOR SAFETY1ST.COM ONLINE ORDERS
Returns are accepted for items purchased within 90 days
on the Safety1st.com website or through our Consumer Care team. Safety 1st and/or Dorel Juvenile Group USA does not
accept returns of items purchased through any third-party, including its retail partners.
Once your returned package has been delivered to our warehouse, please allow 2-4 weeks for us to inspect the returned
item and process your refund.
To arrange to return your item or to obtain further information, please contact a Consumer Care representative via
chat by clicking the grey icon in the bottom right corner on www.safety1st.com Monday – Thursday 8:00 AM – 6:00 PM
ET & Fridays 8:00 AM – 4:30 PM ET,
or via our online Contact Us Form.
All returned items must be shipped freight pre-paid. Please use a package delivery service able to track and/or
insure your return items. By placing an order on www.safety1st.com , you are accepting this return policy.