Shipping & Returns

COVID-19 Pandemic Shipping Notice

Due to the current pandemic, we are unfortunately experiencing delays in shipping orders. We thank you for your patience as we work to fulfill your orders as quickly and safely as possible within the current conditions. We are doing our best to get your order to you as soon as possible – we promise it will be worth the wait! The shipping confirmation email you receive with tracking information is the best source for updates about your order. While we are confident you will love your new Safety 1st purchase, we want to assure you that any shipping delays will not impact any returns. All returns are based on the date your order is delivered. We appreciate your patience and apologize for any inconvenience.


Unless indicated at the time of ordering or by a follow-up notification from us, shipments will be made via a carrier that we select, or if we give you a choice of shipping method, the carrier that you select.

If an expedited shipping method is available as a Shipping Method and you select it, an additional charge will be assessed at the time of your order. All ship and delivery dates communicated on our website or via e-mail are estimates only and are subject to change. We do not guarantee delivery dates, and we are not responsible for delays by the carrier. Risk of loss and title to ordered items pass to you upon delivery to the shipping carrier. Please inspect your shipment upon arrival, and report any shipping-related damage immediately to the carrier.


Cancellations Due to Order Processing Difficulties

Occasionally, orders or parts of an order may be cancelled for reasons that include:

  • The item sold out and/or is no longer available
  • Your payment information could not be verified
  • The shipping address could not be verified

If your order is cancelled, you will receive an important notice regarding your order via email, which will explain the reason for the cancellation. You will not be billed for any cancelled items.

Changing or Canceling Your Order

At Safety 1st, our goal is to process and ship your order as quickly as possible, so unfortunately once your order has been submitted, we are unable to modify or make changes to it.

If you find that you entered an order in error, please reach out to us via chat by clicking the grey icon in the bottom right corner on Monday – Thursday 8:00 AM – 6:00 PM ET & Fridays 8:00 AM – 4:30 PM ET, or via our online Contact Us Form.


Returns are accepted for items purchased within 90 days on the website or through our Consumer Care team. Safety 1st and/or Dorel Juvenile Group USA does not accept returns of items purchased through any third-party, including its retail partners.

Once your returned package has been delivered to our warehouse, please allow 2-4 weeks for us to inspect the returned item and process your refund.

To arrange to return your item or to obtain further information, please contact a Consumer Care representative via chat by clicking the grey icon in the bottom right corner on Monday – Thursday 8:00 AM – 6:00 PM ET & Fridays 8:00 AM – 4:30 PM ET, or via our online Contact Us Form.

All returned items must be shipped freight pre-paid. Please use a package delivery service able to track and/or insure your return items. By placing an order on , you are accepting this return policy.