FAQs : Walkers
- Does my walker have a warranty?
- Dorel Juvenile Group warrants its products to be free from defects in workmanship and material under normal household use and service for 1 year following date of purchase for most products. This warranty shall not apply to damages arising from neglect, accidental damage, or commercial use of the product. This is a limited warranty. Liability for consequential property damage is expressly excluded. Proof of purchase is required. To make a claim under this warranty, you must contact Dorel Juvenile Group's Consumer Relations Department by emailing consumer@djgusa.com, by faxing 1-800-207-8182, or by writing to the following address:
Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday. Proof of purchase is required.
- Is the seat pad machine-washable?
- We recommend machine washing the seat pad in cold water on the delicate setting of your washing machine. No bleach. Drip Dry - DO NOT put in dryer.
- Is there any latex used in this walker?
- No, none of the materials on these products are latex. They are all made from plastic, i.e. polypropylene.
- What are the weight and size limits on the walkers?
- The walkers should be limited to children who weigh up to 30 pounds (13.6 kg) and up to 32" (81.3 cm) tall.
