FAQs : Activity Centers
- Does my Activity Center have a warranty?
- Dorel Juvenile Group warrants its products to be free from defects in
workmanship and material under normal household use and service for 1
year following date of purchase for most products. This warranty shall
not apply to damages arising from neglect, accidental damage, or
commercial use of the product. This is a limited warranty. Liability
for consequential property damage is expressly excluded. Proof of
purchase is required. To make a claim under this warranty, you must
contact Dorel Juvenile Group's Consumer Relations Department by
emailing consumer@djgusa.com, by faxing 1-800-207-8182, or by writing
to the following address:
Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday. Proof of purchase is required.
- What are the weight and height restrictions on my Activity Center?
- Activity Centers have a weight limit of less than 30 lbs and no taller than 32". A child cannot use the activity center if they are able to walk unassisted. A child should never be left unattended. A child must be able to sit up unassisted prior to using an Activity Center.
- Where can I find the model number on my Activity Center?
- The model numbers and manufacture dates are found on the underside of the base raised in the plastic. The manufacture dates are in a date wheel format.
